Explore local-law access and records
We write this policy for practical use: you should know what happens before, during, and after your account is active. Access depends on local law and is available only where local law permits, so we do not ask you to work around a regional restriction. When
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you submit account details, we compare them with the payment trail and message history so a legal question can be matched to the right record. That matters when you choose DANA, OVO, GoPay, or QRIS, because the payment name and the account name need to align
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before we treat a case as settled. We also keep the text current when rules change, so the version you read here is the one our support team uses in replies. If a request needs extra proof, we ask for it once and keep the exchange
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attached to the case.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.